policies

PLEASE READ THROUGH THE FOLLOWING THOROUGHLY

​

If you are a new client, please arrive 5 minutes prior to your appointment in order to fill out the required paperwork, only if you have not already received a virtual consent form. All new clients are required to fill out our consent forms.
 

If you are unsure of which appointment is suitable for you, please schedule a CONSULTATION with one of our estheticians.

 

Appointments arriving later than 10 minutes past your appointment start time will be shortened or rescheduled. If rescheduled, you will incur a 50% charge of the service total which will be immediately invoiced to you. Your appointment time begins at the time in which your appointment is scheduled.

 

"No shows", cancellations or appointments that are rescheduled within 24 hours of your scheduled appointment time will incur a 50% of service total charge upon next scheduled appointment or immediately via invoice.

 

2 no shows will result in client termination.

​

If you are arriving to an appointment with an additional person, such as a friend, partner or child, we ask that you please let us know ahead of time so we can plan to accommodate them in the salon accordingly.

​

Appointments requested outside regular business hours will incur a $15.00 charge, at the discretion of the salon, unless otherwise stated.

​

Please be aware that each service has aftercare instructions and home-care to follow for optimal results. Please see AFTERCARE INFORMATION to familiarize yourself with what is required to maintain the results of your service.

​

We accept cash, debit and all major credit cards. 

 

IMPORTANT INFORMATION FOR ALL LASH CLIENTS (PLEASE READ CAREFULLY):

​

Eyelash extension and lash lift clients:

 

Please arrive with clean lashes free of makeup. If a Lash Bath is required, please be aware it will cut into your total appointment time and you may be charged an additional $10.00 fee depending on the severity of the makeup removal. There may be cases in which your lashes may not be able to be treated if the makeup is unable to be removed (such as in cases with waterproof eye makeup). 

​

Eyelash extension clients:

 

​Eyelash extension clients, on average, will be required to come for an infill every 2-3 weeks. In rare cases, some clients may go longer before needing an infill. However, the average time between appointments is generally 2-3 weeks.

​

Certain medications, or hormonal fluctuations (such as those which occur during pregnancy), may cause changes in the structure of the natural lash. Some clients who incur hormonal fluctuations may have issues with lash retention -- however, this is not the case for everyone and is usually experienced on an individual basis. 

 

If you have less than 25% of your eyelash extensions remaining, a new set will be required.

​

If you are unsatisfied with the outcome of your service, a refund will not be given. Instead, you may have your lashes removed or we will schedule a complimentary appointment to attempt a correction.

 

5% of lash clients, globally, may experience an allergic reaction. If an allergic reaction occurs, it will be necessary to cease future lash applications. Lashes may not be removed until the reaction has calmed. An allergic reaction will generally occur within the first 24-72 hours after application and will happen with repeated exposure to lash adhesive. Reactions can occur even after many years of receiving extensions. Reactions generally present themselves as swollen, puffy, red eyelids. Please call us as soon as possible if you have experienced this and seek medical attention if necessary. 

 

If you are a receiving a fill after having your lashes previously done by another artist, please be advised that there is a chance you may require a new full set if your lashes are not able to be filled. In most cases, every lash artist uses different adhesives and lashes, and the end result of an outside fill may result in non-uniform looking lashes. If your lashes are able to be filled, you may incur an additional $10.00 charge, only if there is extra time needed/if the appointment time scheduled was not sufficient enough/if more work is required. 

 

Sometimes issues with retention occur. Generally this will happen when there is changes in the environment or if improper aftercare measures were taken. If you are having issues with retention, please contact us as soon as possible. Fixes will be done with in the first 3 days of your appointment. Please understand that in order to have good retention, you must also take good care of your lashes. Instructions will be given at the end of your appointment.

 

If you have any questions, please contact us as soon as possible.

​

Thank you!

 

​​